Privacy PolicyEffective Date:

September 26, 2024

Last Updated:

September 26, 2024

At Cutting Edge Resolve ("we," "us," "our"), we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, including when you submit your contact information through our website, mobile application, or any other medium.

By using our services or submitting your personal information, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal information (referred to as "Personal Data") when you interact with us:

a. Contact Information:

NameEmail addressPhone numberAddress (if applicable)

b. Usage Data:

Information about how you interact with our website, including IP address, browser type, and pages visited. Data collected via cookies or other tracking technologies.

c. Communication Preferences:

Your preferences for receiving communications from us (e.g., email, SMS, phone).

d. Other Voluntarily Provided Information:

Any additional information you may provide when you contact us, such as feedback, inquiries, or specific details related to our products or services.

2. How We Use Your Information

We use the Personal Data we collect for a variety of business purposes, including but not limited to:

Responding to Your Inquiries: To address any questions, concerns, or feedback you may have regarding our products or services.

Providing Services: To fulfill any requests or transactions you make, including customer service support.

Marketing and Promotional Purposes: To send you emails, SMS, or other communications about our products, services, promotions, or updates if you have provided your consent.

Improving Our Website and Services: To analyze and monitor usage trends, improve our services, and enhance user experience.

Legal Compliance: To comply with legal obligations, resolve disputes, enforce our terms, and prevent illegal activities.

3. Data Sharing and Disclosure

We do not sell, trade, or rent your Personal Data to third parties. However, we may share your information with:

a. Service Providers:

Third-party vendors, contractors, or partners who provide services on our behalf, such as marketing automation, data analysis, email/SMS delivery, hosting, and customer support. These service providers are required to keep your data secure and use it only for the purposes specified by us.

b. Legal Obligations:

We may disclose your Personal Data if required to do so by law or in response to valid requests from government authorities (e.g., court orders or subpoenas).

c. Business Transfers:

In the event of a merger, acquisition, or asset sale, your Personal Data may be transferred as part of the business transaction. We will ensure that the receiving entity agrees to respect your Personal Data in accordance with this Privacy Policy.

4. Your Data Protection Rights

You have certain rights regarding your Personal Data, which may include:

Right to Access: You can request access to the Personal Data we hold about you.

Right to Correction: You can request that we correct or update any inaccurate or incomplete information.

Right to Deletion (Right to Be Forgotten): You can request that we delete your Personal Data, subject to legal or contractual obligations.

Right to Withdraw Consent: You can withdraw your consent to receive marketing communications at any time by following the unsubscribe instructions in our communications or by contacting us directly.

Right to Data Portability: In certain circumstances, you have the right to request that we transfer your data to another organization or directly to you.

To exercise these rights, please contact us using the details provided in this policy.

5. Data Retention

We will retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements. We may also retain your Personal Data for a reasonable period of time after you stop using our services to protect our interests and comply with legal obligations.

6. Data Security

We take the security of your Personal Data seriously and use a variety of technical and organizational measures to protect it from unauthorized access, use, or disclosure. However, please note that no method of transmission over the internet or electronic storage is entirely secure. While we strive to protect your Personal Data, we cannot guarantee its absolute security.

7. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your experience and gather information about how you interact with our website. Cookies are small text files stored on your device that help us to improve website functionality and provide a personalized experience.

You can choose to disable cookies through your browser settings. However, please note that disabling cookies may limit your ability to use certain features of our website.

8. Third-Party Links

Our website or communications may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices or the content of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

9. International Data Transfers

If you are located outside Cutting Edge Resolve, please be aware that your Personal Data may be transferred to and processed in countries where data protection laws may differ from those in your jurisdiction. By submitting your Personal Data to us, you consent to its transfer, storage, and processing in these locations.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights as outlined above, please contact us at:

Phone: 651-321-8541

Mailing Address: 400 S. 4th St. Ste 410 PMB 686423, Minneapolis, MN 55415

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting an updated version on our website or through other appropriate channels. Your continued use of our services or submission of Personal Data after such changes will constitute acceptance of the updated policy.